​

Frequently Asked Questions

​

​

Cancellation / forfeiture policy

​

If you must cancel or reschedule your appointment for any reason, please do so with 24 hours or more notice.  We reserve the therapist’s time just for you, and the less notice we have, the harder it is for us to rebook your therapist. Cancellations made within 24 hours of your appointment will result in a full charge. Please be aware that this policy also applies to appointments secured with a gift certificate. Same-day cancellation or no-shows will forfeit the value of the gift certificate,GROUPON or payment.

​

​

PLEASE ARRIVE 10 MINUTES BEFORE YOUR APPOINTMENT
If you arrive at 6pm for a 6pm appointment, fill out your intake form, use the restroom, discuss your session with your therapist, undress and get on the table, your will receive the full time you reserved. Massage will be shortened accordingly for late arrivals

​

​